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Frequently Asked Questions

What have you announced today?

ntl and Telewest announced today the completion of their merger, creating the UK's largest consumer broadband company and leading triple play service provider. Today's merger represents great news for customers. It creates a new force in the communications market, with the scale and resources to fully exploit the unique capabilities of cable.

Why have you done this?

We will be better positioned to meet the future needs of our customers. It'll mean that we can provide exciting new services to cable customers.

How will this benefit me?

We are better positioned to meet your future needs as a cable customer. The new company will provide exciting new services to customers. We are also maintaining the ongoing improvements to existing products and customer services.

How will this affect me?

Today it's business as usual. There's no change to your services, telephone number, email address, contracts, prices or customer service contacts as a result of the completion of the merger. However it may speed up the development of new services for you to enjoy such as higher speed broadband, greater choice of TV and lower cost telephone services. It is very good news for cable customers.

What happens next?

We are committed to ensuring that customers get maximum benefit from the merger, but this will not be achieved overnight. Completion marks the start of a wide-ranging integration process. We will communicate frequently and openly throughout the process.

Surely my services are going to change?

Today it's business as usual and there's no change to your services, contracts, prices or customer service contacts as a result of the completion of the merger. However, we will go through a process of integrating the businesses, based on taking forward the best of both. As decisions are made and changes take place, we will ensure that information is communicated to you as early as is possible.

What sort of changes might take place?

Our aim is to offer a consistent service to all cable customers - taking the best of both companies - and therefore some changes to the services offered today may take place. It's too early to be specific. New technology and innovation may also lead to new services.

Does my email address or phone number change?

No. There's no change today as a result of the completion of the merger.

As a Telewest customer can I access ntl services?

No. We continue to offer different services for ntl and Telewest customers however in the future we'll offer one consistent service.

As an ntl customer can I access Telewest services?

No. We continue to offer different services for ntl and Telewest customers however in the future we'll offer one consistent service.

I am an ntl customer, can I take up Telewest offers?

No. The services available to you continue to be driven by the network that passes your front door. So as an ntl customer you can only access ntl services.

I am a Telewest customer, can I take up ntl offers?

No. The services available to you continue to be driven by the network that passes your front door. So as a Telewest customer you can only access Telewest services.

Will my service be disrupted as a result of today's news?

No.

Will my installer still turn up as planned?

Yes there's no change.

Where do we call with a query?

Your customer service contacts have not changed.

Will our contracts change?

Today there's no change. However in the future, as we move to one set of products, it's possible that some changes may be introduced. If this happens, we'll communicate the changes in good time.

Will you have a single set of products and prices?

Not today, but ultimately we want to have a common set of services and prices for all of our cable customers. As soon as we have taken decisions that we can share, we will communicate them clearly.