- What is V Stuff?
- What is V Stuff Storage?
- What’s the difference between V Stuff Backup and V Stuff Storage?
- How secure is V Stuff Storage?
- Why do I need V Stuff Storage?
- How much can I back up?
- How do I know how much data I’ve stored?
- How do I upgrade to get more space?
- How long will it take for my extra space to be available if I upgrade my service?
- How do I get V Stuff Storage?
- What username and password do I use to log in?
- Can other people in my house use V Stuff Storage?
- How do I allocate storage quotas to other people in my household?
- What’s the difference between first come first serve and individual limits when sharing my space allocation?
- Can I use any email address I choose for updates and notifications?
What is V Stuff?
V Stuff is a new service for Virgin Media’s broadband customers. It consists of four key parts, all wrapped up in a simple and fantastic online experience:
- Backup - this feature automatically and securely backs up your computer files so you never lose valuable documents, photos or music files again. Once up and running, you don't need to worry – new or changed files in your selected folders will be backed up automatically
- Storage - gives you extra space to store photos, music, videos and documents - it's just like a virtual memory stick!
- Photos – loads of high quality digital phone prints delivered straight to your door, for Free*. Depending on your broadband package you’ll get different levels of free prints. To check out your allowance please visit the Photos section of My Virgin Media
- Sharing – allows you to easily share backed up or stored files, including documents, photos and video, with friends & family. You can also view, play and edit files from any computer, anywhere
* Subject to Terms and Conditions
What is V Stuff Storage?
V Stuff Storage is a password-protected area online that gives you access, from anywhere, to files you choose to store or back up online. You can view or share selected files with friends, or you can print selected snaps free of charge.
You can use additional storage available in V Stuff Storage to manually upload files from any computer to access them later on.
What’s the difference between V Stuff Backup and V Stuff Storage?
Backup creates an exact copy of stuff selected on your computer. The backup service works using software on your computer, which works in the background. Change or add new files, and if they’re in your selected folders, they are backed up automatically in real-time if your computer is online. Backed up files can also be viewed at V Stuff Storage and you can restore lost or damaged files back to your computer. You can also do lots more with your files.
V Stuff Storage is an area where you can store files that aren’t part of your computer backup, e.g. files from another computer at work, university or library. It’s just like a personal online memory stick - you can put stuff in for safe keeping, and access it from any computer, anywhere, with your username and password. In general, your storage is accessed via a web page in V Stuff Storage. However you can also access your backed up files at V Stuff Storage.
Using V Stuff Storage, you can access any of your stored or backed up files to print your free photos, view files, or share files with friends and family.
How secure is V Stuff Storage?
Your data is safer on our servers than it is on your computer because of the advanced security encryption we use, and the precautions we take.
A lot of people back up their data on external drives, but this could also be destroyed or lost if you were a victim of a burglary, or if there was a fire or a flood in your home. Your files are stored well away from your computer in our secure data centre, where they are regularly backed up and looked after.
Why do I need V Stuff Storage?
First and foremost it means convenience – storing your files on the move, accessing and viewing your backed up files from anywhere, sharing, printing, downloading and editing - everything’s in one place!
You can upload files from any computer to your online storage area, and from V Stuff Storage you can use your stored or backed files to:
- Order your free photo prints
- share photos, documents or videos with your friends and family (although you will not be able to share music files) and even create contacts to make sharing simple
- view documents, create photo slide shows, watch or play music and videos
- view files without having to download them.
It’s like your own safety deposit box online. It allows you to store anything, whether it’s something you keep on your computer, or other files you may have downloaded. You can access them from anywhere - from any PC, at home, at work, or on the move. V Stuff Storage allows you to download and edit documents, view photos, listen to music and watch videos.
How much can I back up?
It depends on the level of service you have, but most Virgin Media broadband customers are entitled to at least 5 GB – this is equivalent to around 1,000 music tracks, 2,000 high resolution digital photos, 8 movies or 400 documents.
Here are some examples of how much stuff you could back up and store:
How do I know how much data I’ve stored?
You can see how much storage space you’ve used in the V Stuff area of My Virgin Media, in the status bar at the top right of V Stuff Storage, and on the top right hand corner of V Stuff Backup program on your computer.
We’ll warn you via a little pop-up message on your computer when you get close to your allowance; you’ll then need to do one of the following:
- delete some stored files
- purchase V Stuff Unlimited for a small monthly fee, which allows you to back up and store an unlimited* amount of data
- upgrade to a higher broadband package, which will give you more speed and more storage space.
Remember that your allowance covers your backed up and stored files, including any files that other members of your household have saved.
* Subject to our Acceptable Use Policy.
How do I upgrade to get more space?
Just go to V Stuff section of My Virgin Media, and follow the upgrade link.
Upgrading your broadband service will entitle most customers to more speed, more storage space and more free photo prints. You can find all the details in My Virgin Media.
Alternatively, you can just purchase unlimited storage for a small monthly fee.
How long will it take for my extra space to be available if I upgrade my service?
Generally, it will take up to 48 hours before your new entitlements are available to you.
How do I get V Stuff Storage?
You’ll need to log in to My Virgin Media with your Virgin Media username and password, and activate V Stuff. You can use V Stuff Storage without downloading the backup software, but we do recommend you do use the V Stuff Backup program to back up your files automatically.
You can then go to V Stuff Storage any time access your stored or backed up files, or to upload new files.
To download and install the V Stuff Backup program to back up your important files, go to the V Stuff area of My Virgin Media. You need to install it on your PC, and follow the on-screen instructions to choose which files and folders you want to have backed up.
What username and password do I use to log in?
Your username and password are the same as the email address and password you selected when you joined Virgin Media. This enables you to log in to My Virgin Media and gain access to V Stuff. Your email address will end with @virginmedia.com, @ntlworld.com, @blueyonder.co.uk or @virgin.net.
Can other people in my house use V Stuff Storage?
If you are the main account holder, you can set up new users in the Manage V Stuff area of My Virgin Media. Once you’ve set the up new users, you can then allocate them an allowance if you wish. Remember your backed up and stored files count towards your space allocation.
In the V Stuff section of My Virgin Media, you can see how much space your household users have used.
You can limit each user to a maximum allowance in the V Stuff area of My Virgin Media.
If you are you are the main account holder, you can allow four additional household members to use V Stuff. That means Mum, Dad and the kids can all have their own accounts, all of which will be private. Only the account holder will be able to view their content.
Just visit My Virgin Media, then go to V Stuff, and select Manage V Stuff. You can then decide who you want to set up, and you can also choose how to allocate storage space to them.
How do I allocate storage quotas to other people in my household?
You need to set up a user account for that person first. You can do that in the household accounts section of My Virgin Media. Once set up, you can then allow them to use the service in the V Stuff area of My Virgin Media, and allocate them a data allowance if you want.
What’s the difference between first come first serve and individual limits when sharing my space allocation?
Here’s how it breaks down. You can let any user in your household use the space available in V Stuff Storage on a first come first serve basis, but this means than one member of your household could fill up the entire storage space before anyone else can use it. The other option is to set an allowance for each individual in the house. That way, the allowance can be shared out fairly, and each user will get individual alerts when they get close to their allowance.
Can I use any email address I want for updates and notifications?
Yes – no problem. Select the preferred email address option in the My contact details area of My Virgin Media.
