Help Centre
Getting Started
Brand new to Virgin Media Mail? No problem. Here's a quick run-through of what you'll need to get comfortable.
Contents
Settling in
First, you may want to take a minute to familiarize yourself with the navigation links:
- Compose Mail opens a new message. If you're feeling shaky, you can read more to brush up on sending messages.
- Inbox shows your conversations (the number in parentheses indicates how many unread conversations you have).
- Starred shows you only messages you've marked with a star (use stars to mean whatever you'd like).
- Chats lists your archived Chat conversations.
- Sent Mail shows messages you've sent.
- Drafts houses messages you've started and saved to work on later.
- All Mail shows you almost all of your mail; you'll see content from your Inbox, Starred, Chats, Sent, Drafts, and all your archived messages; you won't see Spam or Bin.
- Spam is where we send the messages we think are suspicious.
- Bin is where messages you delete end up; you can empty the bin whenever you feel like it.
- Contacts lists the email addresses of people you've corresponded with; you can add more details as you see fit.
Organising and sorting your mail
Next, you'll probably want to get organized. If you find the idea of browsing through thousands of messages to find a single conversation a little daunting, you can make things a lot easier using labels, filters, and search -- and you won't have to delete anything. Here's how it works:
Labels
- You can create labels and apply them -- manually or automatically -- in order to group related messages together. For example, let's say you want to keep messages from your mum all in one place. If you have a message from her already, just check the box next to the message in your Inbox.
- Create a label for her messages; select New label from the More Actions drop-down menu. Enter a name for your label, and click OK. The name of your label will appear just before the subject line.
- You can find all your messages that have this label attached by clicking the label's name in the Labels section in the lower-left part of any Virgin Media Mail page.
At this point, you can click Archive; the message will disappear from your Inbox, but will remain listed when you click the 'Mum' label, or All Mail. You can also still search for your archived messages. All you're doing when you archive a message is helping to keep the Inbox clutter down.
Filters
If you don't want to mark all your messages from Mum one-by-one, you can set up a filter. The filter will detect when your mum emails you, and automatically applies the 'Mum' label (and if you'd like, you can send the message straight to the Mum section and skip the Inbox). To do so, just follow these steps:
- Open a message from your mum.
- From the More Actions drop-down menu, select Filter messages like these.
- In the 'From:' field, enter your mum's email address.
- Click Next Step >.
- Check the Apply the label: box and select Mum from your Choose label... drop-down menu (you might also want to apply some of the other options, like Skip the Inbox, which will send her messages straight to the Mum section and keep your Inbox clean).
- If you'd like to add the label to existing messages as well as future ones, select the Also apply filter to x conversations below checkbox.
- Click Create Filter.
You don't have to limit your use of filters or labels to any single person or email address, though; that's just the beginning. You can create filters to detect messages with certain words in the subject line, the body of the email, or messages sent to a specific person, and automatically perform any of the actions shown in the image above. This means you can automatically apply a star to messages from your mum that contain the word 'cookies.' Get creative. You can always go back and perfect your filters; just click Settings and select the Filters tab .
Search
If you're worried that you won't be able to find a specific conversation after you move it from your inbox, search has got you covered. When you'd like to find a message, you can enter a word or phrase in the search field and click the Search Mail button. Your results will be displayed with your search terms highlighted in yellow.
If your search is a little complicated -- maybe you're trying to find a message from your mum, about a restaurant, and you remember that she sent it to you and your brother. Just click Show search options. You can enter all of these criteria (and then some) to refine your results.
And there you have it. If you'd like, you can read up on more tips for using search operators to find your messages.
Instant Communication
As you're looking around, you'll probably notice the Chat box in under the links in the left navigation bar.
Chat allows you to talk to your Virgin Media Mail contacts (those who use Virgin Media Mail, Google Talk, or even your AIM buddies) in real-time, directly within Virgin Media Mail.
The status icon to the left of your contacts' names indicates whether they're available (green), idle (yellow), busy (red), or offline (grey). You can also add a note, by clicking the Set status here link, which will show under your name in your friends' Virgin Media Mail.
To chat with a friend:
- Click the name of your friend in the Chat section. A window will open in the lower-right corner of the page.
- Type into the text field.
- Press Enter to send your message.
Unless you choose to chat off the record, your Chat conversations will be archived and stored in your Virgin Media Mail Chats label. This way, you can search for content from your chats, or you can browse your previous conversations by clicking the Chats navigation link.
Further reading
That should be enough to get you started but if you have any questions of problems, please browse this Help Centre by following the headings at the top of these pages.
