You can set-up your Virgin Remote Control to operate the Volume and Mute functions on your TV so you only need one remote to watch TV.
Firstly, please select your remote control type from the images below:
Remote types 1 & 2
These remote types can’t be programmed to control your TV Volume. For help and advice, call us free on 151. If you’re not a customer of our phone service call us on 0845 454 1111 from any other phone*
*For details on how much it costs to call our team, click here.
Remote types 3 & 4
These remote types can be programmed to control your TV Volume. Simply download the codelist here and follow the instructions below.
Quick instructions:
- Press and hold the *(star) and SETTINGS buttons on your remote control for a few seconds until the light flashes twice
- Enter 000 and press OK
- Adjust the volume so that you can see 10 yellow bars in the bottom left of the screen. If the volume is too loud, use your ORIGINAL TV remote to turn it down
- Using the downloaded codelist, look up the 4 digit code for your TV
- Press and hold the *(star) and SETTINGS button on your remote again for a seconds, until the light flashes
- Enter the 4 digit code for your TV Brand and press OK
- Pointing the remote at your TV, press the STANDBY button once every second. As soon as your TV switches off, press the OK key.
- Turn your TV back on, and test the volume keys. If they don’t control your TV, repeat steps 5 to 7.
- If your TV brand isn’t listed, you can try searching using the code 0010 – although it can take some time to search through all of the codes.
Remote types 5 & 6
These remote types can be programmed to control your TV Volume. Simply follow the instructions shown below. You’ll need to download a list of codes by clicking here.
Instructions:
To set volume control on your remote, please download the code list, find your make of TV and the codes that match it and then follow the following instructions. There may be multiple codes shown for your make of TV. If so, you may need to try more than one code before your remote is successfully re-programmed. You may find additional codes using the HELP and INFO pages on your Virgin Set-Top Box (Option 9) and selecting HELP WITH YOUR REMOTE CONTROL (Option 7)
Now that you have your three digit code, add a 0 (zero) before it. This now makes a four digit code.
Press and hold down the 'Vol +' and 'Mute' keys on your remote at the same time for at least three seconds, until the green light at the top right-hand corner of your remote control flashes twice.
Release the buttons and enter the first four digits from the list of remote control codes (you must do this within 10 seconds of the green light flashing).
As you enter the first three digits the green light on your remote control will give a short blink.
As you enter the fourth digit, the green light will flash twice to confirm that the volume is set.
If the setting of the volume is not successful, please repeat the above steps with the second/third/fourth etc codes from the table.
If the volume control is still not working after trying the codes for your TV model, or your TV is not listed, then your TV isn’t currently compatible with our remote control.
You should be able to use code 0683 to set the remote to control your V Box volume.
Remote types 7 & 8
These V+ remote types can be programmed to control your TV Volume. Simply follow the instructions shown below. You’ll need to download a list of codes by clicking here.
Instructions:
To set volume control on your V+ remote, please download the code list, find your make of TV and the codes that match it and then follow the following instructions. There may be multiple codes shown for your make of TV. If so, you may need to try more than one code before your remote is successfully re-programmed. You may find additional codes using the HELP and INFO pages on your Virgin Set-Top Box (Option 9) and selecting HELP WITH YOUR REMOTE CONTROL (Option 7).
Now that you have your three digit code, add a 0 (zero) before it. This now makes a four digit code.
Press and hold down the 'Vol +' and 'Mute' keys on your remote at the same time for at least three seconds, until the red light at the top right-hand corner of your remote control flashes twice.
Release the buttons and enter the first four digits from the list of remote control codes (you must do this within 10 seconds of the red light flashing).
As you enter the first three digits the red light on your remote control will give a short blink.
As you enter the fourth digit, the red light will flash twice to confirm that the volume is set.
If the setting of the volume is not successful, please repeat the above steps with the second/third/fourth etc codes from the table.
If the volume control is still not working after trying the codes for your TV model, or your TV is not listed, then your TV isn’t currently compatible with our remote control.
If your V+ Box is connected to your TV using a SCART lead, you should be able to use code 0683 to set the remote to control your V+ Box volume. This won’t work if you have an HDMI connection to your TV.
Remote type 9
This remote can be programmed to control your TV Volume. Simply download the codelist here and follow the simple instructions below.
If your TV is connected to your V+ Box by HDMI, you can skip straight to step 4.
- Press and hold the VOL+ and MUTE buttons on your remote control for a few seconds until the light flashes twice
- Enter 000 and press OK
- Adjust the volume so that you can see 10 yellow bars in the bottom left of the screen. If the volume is too loud, use your ORIGINAL TV remote to turn it down
- Using the downloaded codelist, look up the 4 digit code for your TV
- Press and hold the VOL+ and MUTE buttons on your remote again for a seconds, until the light flashes
- Enter the 4 digit code for your TV Brand and press OK
- Pointing the remote at your TV, press the STANDBY button once every second. As soon as your TV switches off, press the OK key.
- Turn your TV back on, and test the volume keys. If they don’t control your TV, repeat steps 5 to 7.
If your TV brand isn’t listed, you can try searching using the code 0010 – although it can take some time to search through all of the codes.
