If you’ve got a HD TV, our installers will connect your new V+ HD Box to it when they arrive.
If we connect your V+ HD Box to a standard definition TV, but later you decide to change to a new HD TV, there’s nothing to worry about. All you need is an HD connection lead (your old scart lead will still deliver pictures to your new HD TV – only they won’t be HD pictures).
There are two types of HD leads: HDMI and DVI, depending on which TV you’ve got. Have a look at your new TV manual and it’ll tell you which cable you need.
Most new TVs use an HDMI lead. If yours does, you can buy one from us. Just give us a call.
If your TV needs a DVI lead you can pick one up easily in your nearest electrical shop. Once you’ve got the correct lead, follow these instructions to get connected:
- Make sure both your V+ HD Box and TV are switched off at the mains socket.
- To set up your HD service, the scart lead needs to be connected from your TV to the scart TV output socket on your V+ HD Box.
- Next, connect the V+ HD Box to your TV using your new HD lead. Please leave your scart lead connected. Switch on the V+ HD Box and the TV and use your TV remote to tune to the relevant AV channel for scart connection, refer to your TV manufacturer user manual for instructions on how to do this. Wait for your box to start up.
- Once the box displays the words ‘Live TV’ on the front panel press Home on your remote control.
- Choose Settings from the menu and select the Change Display & Audio Settings option.
- Select TV display format and choose HiDef HDMI.
- Then select the V+ HD Box HiDef output setting. We show our HD programmes in 1080 but display quality varies according to television manufacturer so you may find your TV looks better in 720, so try both.
- Once you have completed adjusting your settings, press OK to save. A popup screen will appear so that you can test your set-up – don’t press anything else on your V+ remote just yet.
- Next, your TV will require setting to HiDef input (please use your TV remote and refer to your TV Manufacturer user manual for instructions on how to do this).
- Once this is done, press OK on your V+ remote to start the test. You should now see another pop-up screen stating “Press Text to confirm your High Definition settings are correct”. If you can see the pop-up message then press the Text button on your Virgin Media remote to save the new setting. This popup will only remain on the screen for 30 seconds before the V+ will return to the previous settings.
- If you can’t see a picture, change your TV back to the relevant AV channel for scart input and the V+ will go back to the old settings automatically. If you don’t see the picture it could be because:
- The cables are in the wrong sockets, aren’t in properly, or are faulty.
- TV doesn’t support the selected mode, needs its settings changing to make it support it, or is faulty.
- Or it could be an incompatibility between the TV and V+ HD Box.
