What is PC Help?
PC Help is a premium Virgin Media help line, designed to help you sort out computer problems that are not specifically related to your Virgin Media service.
The nature of the Internet and computers means that, from time to time, you can encounter a wide range of problems that stop you getting online, or doing what you want to do on your PC. Often, these issues are unrelated to the services Virgin Media provides, for example problems with Internet viruses, PC operating systems or home networking, third party hardware like printers and webcams, or other software.
Unfortunately, with non-Virgin Media services, we are unable to provide free support through our usual Broadband support team, but our PC Help team can still help you.
The number to call is 0906 991 0001 and calls cost £1 per minute*.
The majority of calls to PC Help are dealt with within 5 to 7 minutes, which means that PC Help can be much better value than getting someone to come to your home to fix a PC problem.
PC Help offers a quality service, with most problems solved quickly and efficiently.
This line is open from 8am to 11pm seven days a week.
What happens when I call the PC Help line?
Our specialist technical staff are trained to deal with a wide range of issues and will go through a series of steps to try to diagnose your problem and, where possible, solve it over the telephone.
Alternatively, where more specialist help is required, we'll advise you which vendor to contact, or where to find further information.
What our PC Help team can support
• Home networking & wireless equipment not supplied by Virgin Media.
• Internet security not supplied by Virgin Media - firewalls, virus problems, browser pop-ups, parental control, spyware.
• Any 3rd party software.
• Email software not supported by Virgin Media, for example Eudora, Incredimail, Thunderbird.
• PC hardware like sound & graphics cards, printers, PDAs and Blackberrys, scanners, digital cameras & webcams.
Typical examples of the kinds of problems our PC Help team assists with are installing or fixing wireless home networks, sorting out new printers or webcams, configuring firewalls, helping with the removal of viruses or spyware, Windows errors, re-installs & system restores.
What our normal Broadband team can support
• Virgin Media internet installation.
• Virgin Media-supplied wired & wireless hardware, and gaming services.
• Virgin Broadband connection on supported PC operating systems via cable modem or set-top box.
• Virgin Media webmail and Outlook Express.
• Virgin Media Customer zone support - webspace, Broadband Extras & support tools, email account management, newsgroups
• Virgin Media PCguard security
Find out how to contact Broadband support
here
What our PC Help or Broadband Support teams can't help with
• Apple Mac, Linux or other non-Windows operating system queries.
• Windows re-installations.
• Virtual Private Networks.
• Non-cable (e.g. ADSL) broadband queries.
• Cisco/business routers.
• Beta software.
• Active Directory, Windows server setups.
• Peer-to-peer software.
• Website design.
For these sorts of issues, the best thing to do is contact the vendor of the software or hardware, or search the web.
* Calls cost no more than £1.00 per minute for from BT or Virgin Media landlines. A 10p connection fee applies to all chargeable calls made by Virgin Media telephone customers. A 3p connection fee applies to all chargeable calls made by BT telephone customers. Calls from mobiles, non-BT and non-Virgin Media lines may vary, and may cost more. PC Help is only available to residential subscribers to Virgin Media’s broadband services who are connected to Virgin Media’s cable network.
Disclaimer:
Please note that it is not possible to guarantee that this help services will be free from errors or faults, and Virgin Media does not undertake to do so. Virgin Media provides this help service to enable faults and queries to be resolved, but does not warrant that all faults or queries will be corrected or resolved. Virgin Media will not be liable to you for (i) any indirect loss or any loss which is not a reasonably foreseeable consequence of our negligence or breach of our obligations to you; (ii) any lost or destroyed data; (iii) any business loss; (iv) any direct physical damage to your property unless it has been caused by our negligence (and even then our liability will not be more than £100,000 for any one event or series of connected events) provided that nothing restricts or excludes liability to you for death or personal injury arising from our or our employees', agents' or contractors' negligent act or failure to act or for any other liability which by law cannot be excluded.
Published on 03 May 2007
