For PCguard to protect your PC, you need to download and install it. You also need to register PCguard with your username and password. If you download it and install PCguard, when it starts up, it should automatically tell you how to register.
- I can't get PCguard to work
- I use PCguard but still got a virus infection?
- I use PCguard but I still get ads & pop-ups?
- Is PCguard stopping me from connecting to the Internet?
- I've just activated the Firewall and one of my programs will not connect to the Internet anymore. What can cause this?
- Why hasn't MSN Messenger worked since I installed PCguard?
- I use Windows XP and Parental Control doesn't work on some accounts?
- I was using ntl Netguard Total. Can I use PCguard Total instead?
- I can't use PCguard Total - Anti-Spyware, ID Theft and Parental Control.
- How do I upgrade my Virgin Broadband service in order to get PCguard Total?
- It seems to take ages to update PCguard, or PC is slowing down my PC?
- I have forgotten my PCguard password and I can't access anything in PCguard. What should I do?
- I've got PCguard but I'm still getting lots of spam junk email.
- How do I cancel PCguard Total or uninstall PCguard?
I can't get PCguard to work
If you can't get PCguard to work, try the following:
- Check your PC to make sure it meets the minimum specification, or ideally, the recommended specification. PCguard is not compatible with Macs. PCguard does not work with some older operating systems like Window 98 or Windows Me, so it is unlikely to work on PCs more than 5 or 6 years old.
- Make sure you are not using any other anti-virus program. If you have other anti-virus software, you should uninstall it before using PCguard. Refer to the instructions on the other security software for information on how to uninstall it.
- You will need you username and password to register PCguard. If you don't have your username and password, we can email them to you.
- Your computer may be badly infected with viruses already. If that it the case, you may need to try using other programs to remove viruses before you install PCguard. More information can be found on the Microsoft security site.
- The date on your PC may be wrong. This can sometimes cause problems with the security certificates that allow your PC to install sensitive software.
- Check that you are logged in as the administrator. If you are not, then the account you log in under must have the same rights as an administrator.
- You must be a Virgin Broadband subscriber for PCguard to work, and you need to be connected to the Virgin Broadband network. PCguard will not work while you are connected on another ISP's network. It will start to work again once you reconnect to Virgin Broadband.
- If all else fails, you should try uninstalling PCguard and reinstalling it.
I use PCguard but still got a virus infection?
No anti-virus software can guarantee to be 100% effective against all future viruses. To make sure you are protected you need to be careful and use a combination of anti-virus, anti-spyware and a firewall, and take care on the Internet. We recommend that you apply all Windows updates and continue to be careful when online, especially with regard to emails with attachments from people you don't know.
I use PCguard but I still get ads & pop-ups?
Again, no pop-up and ad blocker can guarantee to be 100% effective at blocking all ads, and we can't be sure that PCguard will block every single ad you come across.
Is PCguard stopping me from connecting to the internet?
If you cannot access certain sites, it may be because Parental Control is blocking access. If it is, you will see a PCguard screen telling you this. To access the site you can disable PCguard or amend the Parental Control rules to allow access to that site. It may also be your firewall, in which case you should change the program's rules by going into the 'Internet Access Rules' of the Firewall, and click the green checkmark next to Internet Explorer, or whichever browser you use.
I've just activated the Firewall and one of my programs will not connect to the Internet anymore. What can cause this?
This could occur if you've instructed the Firewall to block this program from connecting to the internet. You can change the program's rules by going into the 'Internet Access Rules' of the Firewall, and click the green checkmark next to the program. If the program does not appear in the list, you can simply run it again, and, when prompted by the Firewall, select 'Allow' instead of 'Block'.
Why hasn't MSN Messenger worked since I installed PCguard?
You must allow MSN Messenger in the Ad Blocker, or else disable the Ad Blocker in PCguard to continue using MSN Messenger.
I use Windows XP and Parental Control doesn't work on some accounts?
You need to configure PCguard for each account if you have multiple user accounts in Windows XP? You should log into each Windows account and configure the settings appropriate for that user. You can configure Parental Control, Privacy Manager and Pop-up Blocker for each Windows user account. Settings for each account are maintained independently. This gives you the flexibility of having some options available in some Windows accounts while not in others.
I was using ntl Netguard Total. Can I use PCguard Total instead?
Yes. PCguard is very similar to Netguard, with many of the same features and settings. You just need to uninstall Netguard, download PCguard, and follow the on-screen instructions. PCguard is the same basic software as Netguard and works exactly the same, but it just looks slightly different, so you should easily be able to get used to the new packaging. It has additional features like Identity Theft Protection, and it has also been updated to reduce known support issues and improve your security.
I can't use PCguard Total - Anti-Spyware, ID Theft and Parental Control.
These are part of the premium package. Anti-Virus, Firewall, Pop-Up Blocker and Privacy Manager are free to all customers, but premium PCguard Total services can only be used by Size L, XL and XXL (50Mb) broadband customers. In some areas, Size M customers can also purchase PCguard to check.
How do I upgrade my Virgin Broadband service in order to get PCguard Total?
You can upgrade your broadband service online at allyours.virginmedia.com.
It seems to take ages to update PCguard, or PC is slowing down my PC?
Make sure your computer meets the system requirements, or ideally the recommended specification. PCguard carries out many tests and scans on data going in and out of your computer, and the short time added in order to do this is worth it in order to keep your PC safe.
I have forgotten my PCguard password and I can't access anything in PCguard. What should I do?
If a password is used to lock PCguard, you must enter the password in order to shut PCguard down or make any changes to your preferences. This prevents against unauthorised changes to your settings. If the password is lost, it cannot be recovered. However, it can be deleted and a new password created.
I've got PCguard but I'm still getting lots of spam junk email.
PCguard does not protect you from spam, but we do provide spam protection on our email services.
How do I cancel PCguard Total or uninstall PCguard?
To cancel PCguard Total or downgrade your Broadband service, please call our Customer Care team - you'll find the right number Contact us section of our website.
