What do I do if I have no power?
- Check that the (supplied) power supply is correctly connected.
- Check that the unit is switched on. (Press this icon:
on the remote control. The LED on the unit turns green).
What do I do if there is no picture, or the picture is distorted?
- Check that the aerial is correctly connected to the unit.
- Check that the SCART lead is correctly connected between the unit and the TV.
- Check that the TV is displaying the correct AV input channel.
(Press [AV] / [EXT] /
on the TV remote control). - Check the signal strength. (Select Menu > (6) Service > (2) Signal Strength.
- Check the unit is switched on.
What do I do if I only get a black and white picture?
- Check to see if the unit is set to output Y/C (S-Video) pictures. Also, does the TV support Y/C (S-Video)?
- Change the ‘TV Out’ setting to ‘RGB’ or ‘CVBS’ (Select Menu > (3) Settings > (5) TV Out).
What do I do if there is there no sound?
- Check to see if the unit is muted. (Press [MUTE] on the remote control).
- Check to see if the unit volume is turned down. (Press [VOL+] on the remote control).
- Check to see if the TV is muted. (Press [VOL+] on the TV remote control).
- Check to see if the TV’s volume is turned down. (Press [VOL+] on the TV remote control).
- Check that the aerial is correctly connected to the unit.
What do I do if the remote control doesn't work?
- If you are using the Mini receiver, check that it is correctly plugged into the back of your V Box and that the infra-red ‘dongle’ is in line of sight of the Remote Control.
- Try replacing the battery (Only use battery type CR2025)
What do I do if I forget my PIN?
Try the default PIN, which is 0000. If this does not work the only choice available is to perform a factory reset, but... CAUTION! This will delete all settings and timers. The unit will also need to retune the channels. (Menu > (3) Settings > Sub > Text > Yellow > Blue. Please allow no more than 2 seconds between each button being pressed).
What do I do if the wrong date is displayed in the TV Guide?
- Put the unit into Standby mode, then unplug completely from the mains. Leave the unit unplugged for at least one minute before re-connecting to the mains.
- If the date is still wrong after unplugging the unit, this issue may be due to transmitter maintenance. Please refer to this BBC page for transmitter maintenance information.
