You can set your own preferences as to how Virgin Media treats suspected spam heading for your inbox. By default, we delete everything we suspect is spam (either received for or sent by our customers). If you would like to change your preferences, you can use your email address and password to log on to email.
If you do not know your main email username and password, provided you access your Virgin Media email via Outlook Express or any other mail program, we can email it to you. If you need to know the email addresses and passwords of other Virgin Media email accounts you can log on here and check them. If you still have problems, you can call our technical support team.
- Enter your email address and password.
- You should now see your Virgin Media email inbox.
- Click on "Options" in the left-hand menu.
- You can now click on "Spam" to change your spam settings. You will need to do this for each Virgin Media email address you use.
Help with spam filtering options
You have the following options on how we treat suspected spam directed to your email address:
Delete spam immediately
We will delete all suspected spam immediately without forwarding it to your inbox.
Spammers try very hard to make their messages look like normal mail, and in blocking as much spam as we can, we may inadvertently block a message which is not spam. This however is much more likely to happen to email from marketing companies or newsletters with large circulation lists, than a personal email. If you are concerned about legitimate email being deleted, you should choose one of the other options.
Send to email spam folder for 7 days
We will send any suspected spam into a folder called "Spam" within your Virgin Media email. You can log on to email from any computer connected to the Internet, and check your spam folder to see if any legitimate messages have been falsely identified as spam.
Note that your mailbox has a limit of 30MB, and messages in your spam folder count towards this limit. If you have chosen the "Send to webmail spam folder" option, you should look in your spam folder every so often and empty it if necessary, especially if you are receiving a lot of spam email.
If you notice a mail which has been incorrectly identified as spam, you can simply put a tick against it, click on the "Move to folder" droplist, and choose to move it to your inbox.
Please note that the spam we identify will always be diverted to a folder called "Spam". If you change the name of the "Spam" folder, for instance to "Junk Mail", our system will automatically create another folder called "Spam" the next time we identify a spam email.
Forward to your inbox without filtering
If you do not want us to filter out spam directed to your inbox, perhaps because your have your own anti-spam software on your PC, simply tick this button. All email will be forwarded to your inbox without filtering.
Forward to your inbox labelled as spam
If you tick this option, we will add the word "spam" into the subject header of any message we suspect is spam. You can then set up a rule in Outlook Express or any other email program based on finding the word spam in the subject of the message. In Outlook Express, this can be found under Tools - Message Rules - Mail - New.
Select the conditions for the rule by placing a tick in the box next to a condition. Then select an action by ticking the action box. You can choose things such as moving the message to a spam folder on your PC, deleting a mail once it has been downloaded, or you can choose to delete the mail directly from the mail server without even downloading it.
