You can set your own preferences as to how Virgin Media treats suspected spam heading for your inbox. If you would like to change your preferences, you can use your email address and password to log on to webmail.
To change your antivirus and anti-spam preferences, click on Antivirus and Anti-spam Preferences in the webmail options page.
Please note that once you make any changes to your preferences, you will need to click on the Save button at the bottom of the page for the changes to take effect.
To view information about how to use specific antivirus and anti-spam options, click on one of the links below or scroll down this page.
Spam filtering
To enable the anti-spam filter, tick the Enable Spam checking box at the top of the anti-spam section.
Similarly, to disable the anti-spam filter, simply untick the same box.
Warning:Please be careful with these settings - they are used at your own risk and any messages deleted will not be recoverable.
Note: We also delete messages sent by our customers that have a very high probability of being spam. This is done to protect the integrity of our e-mail platforms and to limit the impact on other Internet users. Customers can not turn this functionality off.
For information on customising your anti-spam settings, see below.
Sensitivity
To adjust the sensitivity of your anti-spam filter, click on the radio button corresponding to the desired level, as illustrated below:
Our anti-spam platform uses a defined ruleset that "scores" particular characteristics of likely Spam, such as the use of particular words or patterns that are commonly seen in Spam.
As well as using our "High - Medium - Low" options, you can set your own "score" at which our anti-spam filter kicks in on your messages.
The lower a score, the more messages will be identified by our anti-spam software. However, the lower the score, the higher the risk is that genuine messages will be identified as potential Spam.
For guidance, our generic filters are set at:
- High 3.0
- Medium 5.0
- Low 8.0
As per the above, a setting of 3.0 will identify more messages as potential Spam than a setting of 8.0. This means that more Spam will be identified, but also that there is a higher risk of genuine messages being identified as potential Spam.
Action
You can customise how to deal with messages that are identified as potential Spam. Specify the action to take (Delete, Tag subject, Tag header) by clicking on the radio button corresponding to it, as shown below:
Sender Block and Allow lists
Our anti-spam platform allows you to make specific exceptions to filtering rules. In other words, certain messages will be allowed or blocked without any spam filtering.
To make or remove exceptions to your spam filter, click on Manage Block and Allow lists at the bottom of the antivirus and anti-spam preferences page.
This will display the details of your block and allow lists in a new page.
Add to your Block and Allow lists
To add an address or domain to either the block or allow list, type it into the field as shown below:
Then, depending on whether you want to add or block the address or domain, click on the appropriate Allow or Block button and it should appear in the appropriate list.
Remove from your Block and Allow lists
To remove something from your block or allow list, select the relevant list item by clicking on it and then click on the appropriate Remove button.
Return to preferences page
Once you are satisfied with your block and allow lists, click on the Return to preferences page button at the bottom.
Antivirus
To enable the antivirus filter, tick the Enable Virus checking box at the top of the antivirus section.
Similarly, to disable the antivirus filter, simply untick the same box.
Security Profiles
You can customise how to handle virus-infected messages by adjusting your security level (High, Medium, Low). To do so, simply click on the radio button corresponding to the security level you desire, as shown below:
Virus Notification
If you wish to be notified when the antivirus filter picks up a potentially infected message, tick the box under Virus Notifcation in the antivirus section.
