help

Troubleshooting email

Problems with email? This section should get you back up and running in no time.

Signing in

Have you been asked for your username and password?

Check you’ve got the right details.

Forgotten your password?

Change your password, or reset a forgotten one.

Updating your password in Outlook Express 6

Here’s how to make the change.

Looking for webmail?

Click here to access your email account in webmail.

Sending or receiving email

Outlook Express displaying incorrect details?

Click here for how to correct them.

Can’t see all your emails?

You might have an email filter switched on – here’s how to check

Can’t send or receive emails?

Error messages you might see and how to check your email settings.

Receiving the same email over and over?

Check if your mailbox is blocked.

Emails bouncing back?

Quick checks you can do to find out why.

Sender had an email bounce back?

Check here for possible solutions.

Sender received a “mailbox full” message?

How to clear your mailbox.

Advanced troubleshooting

Reset the router settings.

Go back to the installation settings.

Uninstall and reinstall the modem.

Restore original settings.

The Virgin Media ISP settings.

Includes links to help tutorials.

The Virgin Media IP address ranges.

Check you have a valid address.

Looking for cable help?

If you're looking for help with your Virgin cable service, click here to go to our help section.

My Virgin Media

Email help sections (National)

Error messages

Your POP server has not responded in 60 seconds

Click here to find out what to do.

Unable to locate server 127.0.0.1

Check your email settings.

Error 550 – relaying not allowed

Find out how to solve it.

Problems with your Virgin email?

Simple steps to get you up and running.

A dial-up connection is already established

For dial-up users only!

04-02-2009