About your Virgin email address

When you first start to use National, your email address looks like this:

• account.name@virgin.net

where account.name is your National account name. For example, richard.branson@virgin.net

You choose this email address when setting up your broadband service, or when you add a new email account as described in “Creating additional email addresses” below.

In the next section, we describe how to use your email address to send and receive emails.

Using your email address

If you want to send and receive your email using a software program such as Outlook Express, Windows Mail for Vista or Mail for Mac, it’s easy to do. Just click on the email software you use from the list below, and we’ll help you set things up:

• Setting up Outlook Express 6
• Setting up Windows Mail for Vista
• Setting up Mail for Mac OS 10.5
• Setting up Mail for Mac OS 10.3

An alternative to using email software, like the ones above, is to use webmail. Webmail does not require email software – you simply need a web browser. You can sign in to webmail using your email address.

If you only need the email address you created during activation, you're ready to go. However, if you want to create extra email addresses, and manage the mailbox containing these extra addresses, read on.

Creating additional email addresses

Want to create some extra email addresses? They’re useful if you want other people in your family to have their own email address, but still use your account.

You can have up to five email addresses with Virgin Media: one primary, and four additional.

There are two steps to creating a new Virgin Media email address:

1. Create the email address in Selfcare.
2. Set up the email address in your email client, such as Outlook Express or Mail for Mac. You only need to do this if you intend to use an email client to access your email.