Here are the generic ISP settings for Virgin Broadband.
If you’re not sure how to add or change these settings, you can follow the step by step guides in our help tutorials.
IP and DNS address settings
- IP address – make sure your computer is set up for automatic IP addressing.
- DNS server – make sure that your computer is set up to get a DNS server address automatically.
Click to find out how to set up your Windows XP computer for automatic IP addressing.
Click to find out how to set up your Windows Vista computer for automatic IP addressing.
Click to find out how to set up your Mac for automatic IP addressing.
Email settings
- Email – your address in the format user.name@virgin.net or user.name@virginmedia.com
- Password – this is the password you chose when you set up your account.
The email username and password are also used as the router username and password. So if you change the password, you’ll need to change if for both the email account and the router.
- Outgoing mail server - smtp.virgin.net or or smtp.virginmedia.com depending on your email address
- Outgoing mail server type - SMTP
- Incoming mail server - pop.virgin.net or pop.virginmedia.com depending on your email address
- Incoming mail server type – POP3
You will need some or all of this information when setting up your mail account. Take a look at Setting up an email client for details.
Note: Your username and password are created when you activate your account.
Other servers
- Virgin Media FTP server – upload.virgin.net (or ftp.webspace.virginmedia.com if your email address ends in @virginmedia.com)
- Virgin Media Webspace address – http://freespace.virgin.net/user.name (or http://(username).webspace.virginmedia.com if your email address ends in @virginmedia.com)
- Virgin News (NTTP) server – news.virginmedia.com
