Errors 629, 630 and 645.

Error 629 – The port was disconnected by the remote machine.

Error 630 – The port was disconnected due to hardware failure.

Error 645 – Internal authentication error.

There are several reasons why you might receive one of these errors. Here are some of them:

• The router or modem driver is corrupt.
• The Dial-up Networking connection is dialling an invalid access number.
• The router or modem is not attempting a compatible connection.
• Invalid or corrupt Dial-up Networking connection settings.

Here are the steps you can take to try and resolve the error.

1. In Windows, double-click on Start.
2. Double-click on Control Panel.
3. Double click on Network Connections. You should now see an icon for your connection.
   
4. Right click on this and select Delete.
   
   If you have a Speedtouch modem, uninstall and reinstall the modem.
Enter your username and password, and try to connect.

If this doesn’t solve the problem, contact technical support.