What if I have my own spam filtering software?

It will still work, but we are using state of the art technology to identify and filter out spam, so you may not need to pay for anti-spam software. Virgin Media's spam filtering should do the job for you. In the event that some spam does get through our filters, your own software will still work as normal.

Will Virgin Media filter spam automatically?

Yes. It is automatically on, and you need to switch it off if you want to receive unfiltered mail.

Do I have to use webmail to check my spam folder?

You can set your spam setting to tag all suspected spam with the word "spam" in the subject, and then set up a rule in Outlook Express or any other email program so that it is diverted to a folder in your own inbox. In this way you will not need to log into webmail to check for suspected spam.

Do I have to access webmail to change my spam settings?

Yes. The only way to change your spam settings is to log into webmail with your email address and username.

What if I have DTV email?

Anti-spam controls on DTV email will be launched later this year. If you use DTV email, we cannot forward spam to a quarantine folder as there is no way to check this via your TV, so we will delete all spam immediately.

What if I don't use webmail? Am I still protected from spam?

Yes. Even if you just access your mail via Outlook Express or any other email program, we will still automatically delete all spam before it reaches your inbox unless you change those settings within webmail. You only need to log on to webmail if you wish to change your spam settings. To log on to webmail you just need your email address and username.

How do I deactivate spam filtering on my email account or see mail that has been identified as spam?

You need to use your email address and password to log on to webmail and either change your spam options, or periodically look in your spam folder for mails that you wish to access.