To ensure that you retain access to your e-mail, you need to access (login) to your e-mail at least once every 90 days.
If you do not access your e-mail in a 90 day period your e-mail account will be removed from our systems and any e-mails in the account will be lost. In addition, your e-mail address will then no longer be allocated to you and will be made available for any other customer that chooses to use it as theirs.
As part of our Acceptable Use Policy we ask customers to review any e-mails in their primary mailbox provided as part of the service on a regular basis, to enable us to advise you about any issues that may affect your service.
This policy applies to all our Internet and TV e-mail customers, and their e-mail addresses can be of the following formats:
@virginmedia.com
@ntlworld.com
@virgin.net
@blueyonder.co.uk
@ntlworld.co.uk
@cwctv.net
@activemail.co.uk
Any Internet customers who do not currently have a Virgin Media e-mail address can create one in My Virgin Media.
Please Note: Registrations for TV e-mail services have now closed.
