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help

Using email

Sending and receiving emails

Writing and sending a message

If you haven’t used email before, here’s how to get started.

Sending an attachment

How to send attachments, including pictures copied from a web page.

Receiving a message

Includes how to reply, forward and delete messages.

Opening an attachment

How to open an attachment and ensure you stay safe.

Auto reply to or forward mail

Good for managing email during absences (@ntlworld addresses only).

Managing your email

Organising your email into folders

Store your emails where you can find them, and prevent mailbox clutter!

Auto directing email into folders

Get Outlook Express to automatically divert emails into selected folders.

Personalising Outlook Express

Take control of email alerts and other useful settings.

How to...

Import email messages

Move all your old messages to your new account.

Maximise security

Tips on how to keep your email account secure.

Report offensive mail

...and other unwanted material, like junk mail/spam.

Managing your address book

Adding an email address to your address book

Store your email contacts in one place.

Importing an address book

How to import an address book from another email program.

Exporting an address book

How to backup address books onto your computer.

Hints and Tips

Setting up an email signature

How to add your contact details automatically to each email.

Keyboard shortcuts

Clever shortcut keys you can use in Outlook Express.