Forgot your password?

No problem, if you have set up a security profile, just answer a few simple questions here and you can reset your password.

If you don't have a security profile, contact us, and we can reset your password for you.

If you're trying to find the password for one of your sub-accounts, log on to Selfcare.

Your password doesn't work!

It could be because passwords are case-sensitive. This means if your password is all lower case letters and you use capitals, then the password will not be recognised. So make sure the CAPS LOCK is off and try logging in once again.

Fancy a change?

Or maybe you didn't name your second child A34yS3aL – whatever the case, you can change your password to something more memorable by filling in the details on the change password form.

For your reference your username and password can be found on your Virgin Media Welcome Pack, but if all else fails, you can always call our Product Support/Faults line by dialling 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

For call costs visit our website www.virginmedia.com/callcosts
Calls from mobiles and some networks may be higher