index help dialup Virgin Media

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Dial-up

Getting started

Check your dial-up compatibility

Check to see if your computer is dial-up ready - most are.

Setting up your dial-up connection

Wondering how to get online for the first time? Just follow these steps.

How to...

Optimise your web browser

How to set up your web browser for maximum efficiency.

Optimise your computer

Quick and easy steps to keep your computer working smoothly.

Change your home page

How to change the page that displays when you open the browser.

Change your password

Change your email account password using Selfcare.

Having trouble getting online?

Why can’t I connect to the Internet?

Here’s what to do if you’ve lost your Internet connection.

New (or reformatted) computer?

Connect a new computer to Virgin Media using our step by step guide.

More troubleshooting

Error 691 – Access denied (PC only)

This is a username or password error. Click here for guidance.

Authentication failed (Mac only)

This is a username or password error. Click here for guidance.

Error 680 – No dial tone

Click here for a step by step guide to getting reconnected.

Advanced troubleshooting

More advanced users may want to know the Virgin Media ISP settings.