Help

Broadband help

Broadband / dial up

Tips on installing and configuring Virgin Media Broadband or dial up.

Email

Get some help with setting up and using Virgin Media email.

Internet security

PCguard is free and includes anti-spyware and a firewall.

Service fault?

Check the status of our services and find out about any issues

Digital TV, telephone & mobile help

Digital TV help

Troubleshoots, user guides, help videos and FAQs.

Telephone help

Troubleshoots, user guides, FAQs and call calculators.

Virgin Mobile help

Looking for help with your Virgin Mobile account?

New Smartcard help

All the help & info you need to swap your card.

More help topics

PC Help premium phone line

For PC probs not specifically related to Virgin Media

Virgin Media Wireless

Need some help? Find tips and troubleshooting info here.

Fine tune your 20Mb connection

Using Windows XP? Having issues with your cable modem?

Boost your speed

We show you how to maximise your broadband speed.

POP Email configuration

Want to configure your VM email with Outlook? Click here.

More help

Ask Jenny

The easy way to search online for help with our services.

My Virgin Media

Windows 7

Helpful info about the latest operating system from Microsoft.

Traffic management?

To make sure our service is fair for everybody, we sometimes moderate speeds during peak times.

Report abuse

Report suspicious activity and inappropriate contact towards a young person online.

Help & support FAQs

Broadband speeds explained, traffic management, acceptable use and the Ofcom code of practice.

Virgin Mobile Broadband help

All the help info you need for our new Virgin Mobile Broadband service.

Search Help

Having problems with any of our services? Then search our archives to find the answer to your issue.

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