There are four lights on your Tailfin; these are Power, Link, Data, and Multifunction. The Multifunction light is not used. Check each of the lights in turn to make sure it does not indicate a problem.

Power

The Power light should stay lit to indicate power to your Tailfin cable modem.

If the Power light fails to stay lit, unplug the cable modem from the electrical supply and plug it into a different socket.

If the Power light remains unlit, please call Virgin Media technical support, who will guide you through further tests.

Link

The Link light blinks whilst the Tailfin is searching for a connection to the Internet and goes solid once the cable modem has 'locked on'.

If the Link light does not go solid after several minutes, an engineer will need to attend to investigate. To arrange this, please call the Virgin Media technical support line.

Data

The Data light flashes to indicate data being sent and received via your Tailfin.

If you still can’t connect, click here to go to the next step.