cant-connect-lights-250 help broadband Virgin Media
There are seven lights on your ntl:250 cable modem; these are power, enet, usb, send, recv, sync and ready. Check each of the lights in turn to make sure it does not indicate a problem.
The power light should stay lit to indicate power to your ntl: 250 cable modem.
If the power light fails to light up, it is likely that an in-built safety feature that prevents the device from overheating has been activated. To reset this feature, remove the cable modem's power supply from the electrical socket. Leave it unplugged for 30 seconds then reconnect it to the electrical supply.
If this fails to light up the power light, try plugging it into a different electrical socket. If the power light still fails to light up a fault may have developed with the cable modem. Contact Virgin Media technical support that will help you solve the problem with more tests.
The enet or usb light lets you know there’s a connection between the cable modem and your computer. If you’re using an Ethernet lead to connect the cable modem to your computer, the enet light should be lit. If you’re using an USB lead to connect the cable modem to your computer, the usb light should be lit.
If enet or usb is not lit, it is not possible to pass data to and from your computer - make sure that the lead connecting your cable modem to your computer is connected and secure.
The send light flashes to indicate when data is being sent from your computer.
The recv light flashes to indicate when data is being received to your computer.
The sync light stays solid when the cable modem is synchronised with the Virgin Media servers. If this light continues to flash and does not stay lit then call Virgin Media technical support who’ll help you get to the bottom of it with some more tests.
The ready light stays lit once the cable modem has established a connection to the Internet, and is ready for use.
If the ready light fails to stay lit, then call Virgin Media technical support, who’ll help you get to the bottom of it with some more tests.
If you still can’t connect, click here to go to the next step.
