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Getting started with Broadband

Before you start

Package contents – what you get

Double check you’ve got all the bits you need from us.

Minimum system requirements

What you need on your PC and/or Mac for a successful broadband connection.

About broadband – what to expect

Some advice on what to look forward to with your broadband.

Getting set up

Setting up your Virgin Broadband

First time? We’ll help you set up, step by step. It’s easy to do.

Other installation options

What we supply and support

A guide to the hardware and software we can support when you call us.

More about your modem

Here's some more information about your particular modem type.

Downloading the latest USB drivers

Instructions on downloading the latest USB drivers (older modems only).